Shipping damage happens once in a while, no matter how careful we are at packaging. The only thing we ask is that if you do have shipping damage, and we need to replace the item, please help us with the insurance claim by supplying us with pictures, and being willing to talk to the insurance company if they want to call you to verify the insurance claim. Insurance companies will often investigate a claim if it is over $200.
We offer 100% money back guarantee on our product for reasons related to workmanship errors or shipping damage. You will find we go out of our way to help people with any problem, however we cannot be responsible for returning items if you have thrown away the original packaging...Also we must be notified right away if you want to return an item because of workmanship errors or shipping damage. We cannot be responsible items damaged by the customer. We are committed to providing superior quality products as well as a high level of customer service. We go to great lengths to assist our customers in making appropriate decisions regarding their purchase in the hope that you will be pleased with the result.
We ask for payment at the time of an order, and our backlog is usually 6 to 8 weeks. We are able to take all major credit cards either through PayPal Invoice, or over the phone. We also accept checks or money orders. We dont accept Trans-Union or bank to bank money transfers.