STORE POLICY

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At Ragsdale Home Furnishings, we are committed to creating high-quality, handcrafted lamps that stand the test of time. Each of our Mission Oak lamps is designed and built with the utmost care and attention to detail. We proudly offer the following warranty on our lamps to ensure your satisfaction and peace of mind:

 

Warranty Coverage
Ragsdale Home Furnishings offers a 1-year limited warranty on all handmade Mission Oak lamps, covering defects in materials and craftsmanship. This warranty applies to the original purchaser and is valid for one year from the date of purchase.

What is Covered
The warranty covers:

• Defects in materials or craftsmanship, including issues with joints, construction, or finish.

• Malfunctions of the electrical components (e.g., wiring, switch, pull chains) due to defects in manufacturing.

• Issues with the lamp’s structural integrity that arise from normal use.

What is Not Covered
The warranty does not cover:

• Damage caused by accidents, misuse, neglect, or improper handling after delivery.

• Wear and tear due to normal use, such as fading of finishes or patina development.

• Damage caused by environmental factors, including exposure to moisture, extreme temperatures, or direct sunlight.

• Custom or personalized lamps are not covered by the warranty, except for defects in workmanship or materials.

How to Make a Warranty Claim
If you believe your lamp is covered under this warranty, please contact us at [contact email] with your order number, a description of the issue, and supporting photos of the damage or defect. We will work with you to resolve the issue, either by repairing or replacing the lamp, at our discretion.

Warranty Repairs or Replacements
If a lamp requires repair or replacement under warranty, Ragsdale Home Furnishings will cover the cost of labor and materials. The customer is responsible for return shipping of the lamp, unless the issue is due to a defect in craftsmanship or materials. We will send a replacement or repaired lamp at no additional charge, depending on the nature of the claim.

Exclusions
This warranty is void if the lamp has been altered, repaired by someone other than Ragsdale Home Furnishings, or if the original receipt or proof of purchase is not provided.

Customer Support
For any warranty inquiries, please don’t hesitate to contact us at ragsdale335@gmail.com or 269 275-8208. We are committed to ensuring your satisfaction with our products and will do our best to resolve any issues promptly.